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Privacy Policy

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Privacy Policy

Last Updated: 12/05/2024

 

Introduction

Rentals at Sunset ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.rentalsatsunset.com, book a stay with us, or communicate with us, including through text messages sent via ClickSend.

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1. Information We Collect

We collect the following types of personal information from you:

  • Contact Information: Your name, email address, phone number, and mailing address.

  • Payment Information: Credit card number, expiration date, and billing address.

  • Transaction Information: Details about the products or services you purchase from us.

  • Website Usage Information: Pages you visit on our website, links you click, and search terms you use.

  • Communication Data: Records of your communications with us, including emails, phone calls, and text messages.

  • Automated Information: Data collected through cookies and similar technologies when you visit our website.

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2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Your Reservations: Handling bookings, sending confirmations, and providing check-in instructions.

  • Payment Processing: Using your payment information securely to process payments through third-party services like Braintree and PayPal.

  • Customer Service: Responding to your inquiries, resolving issues, and providing support.

  • Communication:

    • Transactional Messages: Sending you information related to your reservation and stay.

    • Marketing Messages: Sending promotional offers and updates about our services. You can unsubscribe at any time.

    • Text Messages: Sending you SMS/MMS messages via ClickSend regarding your booking, stay details, and promotional offers.

  • Website Improvement: Analyzing website usage to enhance user experience and functionality.

  • Legal Compliance: Complying with legal obligations and protecting our rights.

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3. Text Messaging and ClickSend

By providing your mobile number and opting in, you consent to receive text messages from Rentals at Sunset via ClickSend. Message frequency may vary based on your interactions and bookings.

  • Opt-Out Instructions: You may opt out at any time by replying "STOP" to any text message received. After opting out, you will receive a confirmation message, and no further texts will be sent unless you opt back in.

  • Message and Data Rates: Standard message and data rates may apply as per your mobile service plan.

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4. Sharing Your Information

We may share your personal information with:

  • Service Providers:

    • Braintree and PayPal: For secure payment processing.

    • ClickSend: For sending text messages.

  • Legal Obligations: Law enforcement or regulatory agencies when required by law.

  • Business Transfers: In the event of a merger, sale, or asset transfer.

  • With Your Consent: To third parties when you have given explicit consent.

We do not sell or rent your personal information to third parties for their marketing purposes.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Monitor Website Activity: Understand how you use our website.

  • Enhance User Experience: Personalize content and remember your preferences.

Your Choices:

  • You can set your browser to refuse all or some browser cookies or to alert you when cookies are being used.

  • Our website does not respond to "Do Not Track" signals.

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6. Data Security

We implement extensive measures to safeguard your personal information:

  • Physical Security Measures: Secure storage locations with restricted access.

  • Technical Security Measures: Encryption and secure protocols during data transmission.

  • Access Controls: Only authorized personnel can access personal information.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

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7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information.

  • Objection: Object to the processing of your personal information for specific purposes, such as marketing.

  • Withdrawal of Consent: Withdraw your consent for processing your personal information at any time.

To exercise any of these rights, please contact us at rentalsatsunset@gmail.com.

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8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

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9. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

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10. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any significant changes will be notified to you by email or through a prominent notice on our website. The "Last Updated" date at the top of this Privacy Policy will indicate when it was last revised.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

 

Additional Information

  • We do not collect any information about children under the age of 13.

  • We do not sell or rent your personal information to third parties for their marketing purposes.

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